FAQs

What is your return policy?
Our return policy allows for returns within 14 days of receiving the item, provided the case is in its original condition and packaging. Please review our return policy for more details：Refund policy

How long does shipping usually take?
Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days, and shipping takes an additional 4-9 business days. Please refer to our shipping policy for specific details：Shipping policy

Do you offer international shipping?
Yes, we offer international shipping. The price of the product includes customs duty, please feel free to buy.

Can I track my order?
Yes, once your order is shipped, we will provide a tracking number that you can use to track your package's progress.

Can I make changes to my order after it has been placed?
We strive to process orders quickly; therefore, once an order is placed, it may not be possible to make changes. For any order-related inquiries, please contact our customer support as soon as possible. If an order has not been confirmed for shipment, we will do our best to make changes for you. If an order has already shipped, it may not be possible to make changes. Thank you for your understanding.

Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions. Please sign up for our newsletter or follow our social media channels to stay updated on our current offers.

How can I contact customer support?
You can reach our customer support team through email, live chat on our website, or by phone. Please visit our Contact Us page for all contact details.

What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, PayPal. please select your preferred payment method during the checkout process.

What material is this product made of?
We strive to offer environmentally friendly options, and many of our cups are made from sustainable and eco-conscious materials.

What types of cups do you offer at SPROUTOK?
Sproutok offers a wide variety of cups including mugs, glassware, tumblers, and more, each uniquely designed to suit different preferences.

How can I properly maintain my cup?
It cannot be used in the dishwasher or microwave, only hand washed. This product is made of ceramic to avoid collision and is fragile and prone to cracking.

Are the designs on the cups at SPROUTOK handcrafted or printed?
Our cups feature a combination of handcrafted designs and printed patterns, each meticulously created to ensure quality and uniqueness.